PURPOSE OF THE ROLE

The Retail Operations Manager ensures smooth communication between headquarters and regional offices, implementing operational strategies to enhance performance. The role involves monitoring new operative implementations, supporting ad-hoc requirements from Group Retail Operations, and ensuring compliance with policies and procedures. This position reports to the Chief Operational Excellence & Risk Officer and is based in Madrid.

RESPONSIBILITIES

Communication & Strategy Implementation

• Facilitates effective communication between headquarters and regional offices
• Ensures the operational strategy is understood and implemented in each country
• Monitors macroeconomic conditions and their impact on retail strategies
• Implements new strategic objectives in line with company guidelines

Operational Processes

• Drafts and validates global implementation plans
• Leads the implementation of these plans
• Validates preliminary results and ensures successful global rollout
• Develops and validates tracking tools to monitor progress and effectiveness

Support & Compliance

• Participates in and supports various ad-hoc requirements from Group Retail Operations
• Supports operational committees and follows up on their initiatives
• Ensures the Retail Operations Community adheres to established policies and procedures

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in Business Administration, Engineering, Management, or a related field
• Minimum of 5 years of experience in retail operations, preferably in strategic and operational roles
• Strong managerial and analytical skills
• Exceptional strategic thinking and change management abilities
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint)
• Experience with visual reporting tools (Power BI)
• Strong negotiation skills
• Ability to create and nurture a shared vision and build a cohesive team
• Ability to select the right talent and mentor individuals inside the organization
• Effective team leadership, with a focus on supporting and encouraging team members to achieve high performance
• Comprehensive understanding of multi-category retail operations
• Strong business development capabilities